CNC Recruiters | Manufacturing Recruiter | Technical Support Engineer

Kappa Search Inc. is a Chicago recruitment agency that specializes in engineering, manufacturing, operations and technical service recruitment and placement. We are currently recruiting for a Technical Support Engineer for a CNC machine tool manufacturer.

  • The Technical Support Engineer will also be required to facilitate training classes for Field Service Engineers or customers maintenance personal periodically.
  • Technical Support Engineer may be required to travel into the field to resolve service issues or cases.
  • Will correspond with customers, Field Service Engineers and/or the company headquarters
  • Assists customers and field personnel in solving technical issues with machines that may arise in the customer’s facility.
  • Communicates with field service personnel and customers to resolve technical problems at hand.
  • Evaluates the symptoms and provides insight into troubleshooting problems.
  • Works with factories to check for modifications, updates and problem remedies.
  • Supports customers through our telephone service software.
  • Orders parts when necessary, especially while the machine is under warranty
  • Additional responsibilities include working with the Matrix Vision Software to maintain and manage all hotline customer support details
  • Will assist with the scheduling of Field Service Engineers.