Field Service Recruiters | Service Manager | Maintenance Recruiters

Kappa Search Inc. is a Chicago recruiting firm that specializes in engineering, manufacturing, maintenance and management recruitment and placement. We are currently recruiting for a Field Service Manager with commercial and industrial experience.

Responsibilities:

  • Will increase company market share for service contracts.
  • Will supervise and monitor workload of service technicians.
  • Prioritize service work and schedule accordingly to maintain an orderly flow of work.
  • Resolve customer issues related to the level of service and repair work.
  • Supervise the training of service technicians with in-house and outside training programs.
  • Maintain all service tools and service vehicles.
  • Responsible for keeping service department area clean and orderly.
  • Responsible for the safety of service technicians and maintaining a safe working environment.
  • Listen to service personnel issues and work out satisfactorily or relay problems to the management team for possible solution.
  • Inspects all completed work turned in to the Service Department as is appropriate.
  • Helps service personnel diagnose troubles
  • Prepare performance review reports for the Service Department personnel.
  • Prepare absence and/or tardy reports for Service Department personnel.

Requirements:

  • Technical degree is preferred but not necessary.
  • Technical expertise in wiring, schematics, reading ladder diagrams required.
  • Leadership, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
  • Must have excellent customer service skills. Will interface with professionals, vendors, customers, etc., as well as internal employees of company.