Kappa Search | Chicago Employment Agencies | Service Manager Job

Kappa Search Inc. (KSI) is a Chicago area recruiting agency specializing in the placement of engineering and technical professionals in a variety of fields.  Currently, we are searching for a Service Manager who is a natural leader and enjoys working customers and capital equipment.
Job Title:  Service Manager
Location: Schaumburg, IL
Compensation: $80,000 – $85,000 + bonus

Job Description:

  • Manage the customer service, Quality Control, Bench Repair and Turnkey Production (13-14 people) team(s).
  • Administer the Product Return and Repair) system, service inventory and optimize the service stock.
  • Trade show management
  • Generate weekly status reports for management
  • CNC and/or Machine Tool Repair experience
Requirements:

  • 4-year degree
  • Significant management experience as a service manager (at least 5 years) in a CNC or Machine Tool company
  • Must be familiar with CNC controls, Servo systems, related technologies and their interface to machine tools.
  • Working knowledge of linear and rotary feedback systems
  • It is important the person is a critical thinker, a leader and has the ability to manage various tasks simultaneously, is highly responsive and possesses exceptional communication skills.
  • It is expected with prior experience to be able to prioritize tasks and respond to customers in a timely and most efficient manner (a proven commitment to customer service).
  • Must have the ability to effectively motivate and manage staff, build teams, and work collaboratively with colleagues.

Keywords:
DMG, Mazak, Haas, Siemens, Mazatrol, Heidenhain, Fanuc, Makino, CNC, Turning, Milling, 5-axis, Lathe, Mill, Mori Seiki, Control, G & M Code, G-Code, PLC, High Speed, Field Service, Manager, Repair, Maintenance, Troubleshoot, Engineer