Technology Recruiters | I.T. Recruiters | Software Support Engineer

Kappa Search Inc. is a Chicago technical search firm that specializes in technology, engineering and technical sales recruitment and placement. One of our clients is currently recruiting for an Applications Support Engineer as follows:

Job Title: Software Applications Support Engineer

Job Description:  Applications Support Engineer will be responsible to manage multiple  custom applications in Windows and Unix environment and ensure they are functioning properly and provide first and second level support to users.

Responsibilities:

  • Actively monitor the applications, platform environments and respond to any alerts.
  • Manage software issues or forward to specific IT team, if needed
  • Support custom functionality of several applications and interact with the users to resolve their issues related to application functionality, data issues, server issues etc
  • Manage incident management system to track open incidents, document actions and resolutions
  • Maintain knowledge base to help in issue resolutions, in future
  • Work with remote development team to communicate issues that need attention or maintenance.

Requirements:

  • Minimum of 3 years in support role in the IT industry
  • Experience in supporting Java applications
  • Working knowledge of Windows and Linux servers, Oracle database server, web servers like Apache Tomcat and Websphere.
  • Knowledge of programming languages such as Java and C++ is preferred.

Required Attributes:

  • Strong analytical, problem-solving, diagnostic and troubleshooting skills
  • Ability to follow methodical process and at times creative thinking to solve problems
    • Ability to quickly learn new technology, procedures, and systems
    • Excellent verbal and written communication skills and ability to interact with users across the organization
    • Ability to manage multiple issues with competing priorities

 

Education:

  • Bachelors degree in Computer Science or Information Systems/Technology